By placing an order, you confirm that you have read, understood, and accepted the following policy.
Sea moss Refunds:
Due to the nature of the product, we don't offer refunds. This is for hygienic purposes. We only sell wild crafted sea moss.
Other Products Refunds
We don't offer refunds for non-quality related issues such as no longer wanting the item. We’re happy to offer exchanges within 7 days of the order delivery date.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team. You will be notified via email about your return status. If you are eligible for a refund, the refund amount will be credited to your original payment method within 3-7 days. Please note the original shipping charge is non-refundable.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history
- An irregular or excessive returns history involving damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Cancellations or changes:
In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:
- If you need to cancel your order without incurring a fee, please contact us WITHIN 6 hours of order successfully paid.
- If you need to make changes to your order, please contact us WITHIN 6 hours of order successfully paid. We do not allow order modifications AFTER 6 hours of successful payment.
- If you still wish to make changes, please contact us ASAP, and we will do what we can to help.